Customer Experience Clinic

Customer Journey Mapping (Separately Bookable)

Conrad Manila March 19, 2019 2:45 pm - 5:00 pm
Sudhir Kale, GamePlan Consultants

This workshop will provide a comprehensive approach to optimizing the experience a customer has with an integrated resort casino. This framework enables management understanding of the entire guest experience from the perspective of the customer in order to maximize revenue growth and reinforce customer loyalty.